Policies

Privacy Policy

At Hazlitt, we’re committed to maintaining your privacy and safeguarding your account, transaction and personal information. When you do business with Hazlitt, you can rest assured that your personal information will be kept private and confidential, and will not be shared or sold.

Credit Card Information

Hazlitt does not collect your credit card numbers—in fact, we never even see them. When you make a purchase from our website using your credit card, you’ll be entering your credit card information on the Verisign website, a payment processing company with an excellent reputation that’s in full compliance with privacy and banking regulations. It’s all part of our commitment to safeguarding your privacy while providing outstanding customer service.

Shipping Policy

In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. A person 21 years of age or older must be present to sign for shipments of alcoholic beverages. Items usually arrive within 7-10 business days and you’ll be emailed a tracking number when your order has shipped.

Return Policy

Hazlitt 1852 Vineyards is dedicated to producing high quality wines and your complete satisfaction is our priority. We frequently evaluate our wine shipping process in order to utilize the best available packaging and shipping company. Should any items be broken during the shipping process, please contact us at [email protected] or 607-546-9463 ext. 22 within 7 days of receipt of your package(s), so that we can begin processing a claim with the shipping company. Any issues with your order cannot be processed after fifteen (15) days if we have not been notified.

Customers wishing to change or cancel orders must do so within 1 hour of order placement, although if you contact us at 607-546-9463 ext. 22, we will make our best efforts to cancel orders that have not been picked up by the shipping company. Orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver” will be reshipped at the buyer’s expense.

Any return or replacement claim due to a defect in the product will be addressed on a case by case basis. Please address all concerns of this nature to [email protected] and please include the customer name and address, date of the purchase, product name and vintage (if applicable) and the reason for concern.

A company representative may from time to time grant exceptions to this policy; however, no such approval implies that the same or a related waiver will be granted in the future.

Age Restriction Policy

We work hard to create quality products, and we want people to enjoy them responsibly. Hazlitt does not condone or encourage any irresponsible use of our products, and no words, images or information on this website should be construed otherwise. Alcoholic beverages can only be purchased by people 21 years of age or older.

Reservation Policy

Reservations are NOT REQUIRED for regular tastings.

Reservations ARE REQUIRED for the Private Tasting Experience at Hazlitt 1852 Vineyards, Hector, NY. Reservation must be made 24 hrs. in advance of visit by phone, 607-546-9463. Private Tasting cancellations must be made at last 24 hrs. prior to visit to receive full refund.

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