Policies

Privacy Policy

At Hazlitt, we’re committed to maintaining your privacy and safeguarding your account, transaction and personal information. When you do business with Hazlitt, you can rest assured that your personal information will be kept private and confidential, and will not be shared or sold.

Credit Card Information

Hazlitt does not collect your credit card numbers—in fact, we never even see them. When you make a purchase from our website using your credit card, you’ll be entering your credit card information on the Verisign website, a payment processing company with an excellent reputation that’s in full compliance with privacy and banking regulations. It’s all part of our commitment to safeguarding your privacy while providing outstanding customer service.

Shipping Policy

In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. A person 21 years of age or older must be present to sign for shipments of alcoholic beverages. Please allow 3-5 business days to process your order. Items usually arrive within 7-10 business days and you’ll be emailed a tracking number when your order has shipped. Business days for our shipping department are Monday-Friday, 10:00 AM – 5:00 PM. Questions? Please reach out to us at [email protected] or 607-546-2576.

Return Policy

Hazlitt 1852 Vineyards is dedicated to producing high quality wine and your complete satisfaction is our priority. We frequently evaluate our wine shipping process in order to utilize the best available packaging and shipping company. Should any items be broken during the shipping process, please contact us at [email protected] or 607-546-2576 within 7 days of receipt of your package(s), so that we can begin processing a claim with the shipping company. Any issues with your order cannot be processed after fifteen (15) days if we have not been notified.

Customers wishing to change or cancel orders must do so within 1 hour of order placement, although if you contact us at 607-546-2576, we will make our best efforts to cancel orders that have not been picked up by the shipping company. Orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver” will be shipped again at the buyer’s expense.

Any return or replacement claim due to a defect in the product will be addressed on a case-by-case basis. Shipping fees are non-refundable. Please address all concerns of this nature to [email protected] and please include the customer name and address, date of the purchase, product name and vintage (if applicable) and the reason for concern.

A company representative may grant exceptions to this policy; however, no such approval implies that the same or a related waiver will be granted in the future.

Age Restriction Policy

We work hard to create quality products, and we want people to enjoy them responsibly. Hazlitt does not condone or encourage any irresponsible use of our products, and no words, images or information on this website should be construed otherwise. Alcoholic beverages can only be purchased by people 21 years of age or older.

Reservation Policy

Reservations are NOT REQUIRED for regular tastings. Reservations ARE REQUIRED for the Private Tasting Experience.

Private Tasting Reservations must be made by phone 24 hours in advance of visit, Hazlitt 1852 Vineyards: 607-546-9463 or Hazlitt Red Cat Cellars: 585-531-3117. Private Tasting cancellations must be made at last 24 hrs. prior to visit to receive full refund.

Subscription Service Policy

Monthly subscription service is available for many of the Hazlitt 1852 Vineyards wines.  Once set up, the wine will ship automatically on the date that coincides with the day of the month that the order was originally placed.

There is no fee to receive the monthly subscription service.  There is no fee to change or cancel the service at any time.  There are no commitments and a subscription account may be cancelled online at any time.

The subscription order/account is initiated by checking the auto order box when the original order is placed.  Each month a few days prior to the processing and shipment of a reorder, customers will receive an email confirming the reorder.  Customers can change, accelerate, delay, and or cancel the reorder as well as the overall subscription account via a link in the email.  Changes may also be made to the billing and shipping addresses and the payment method.  Subscription preferences may also be changed by accessing the “View Subscriptions” section under the “Your Account” page once customers are logged in.  Changes take place immediately and are applied to all unshipped reorders associated with that account.

Customers are charged for each reorder only when it is shipped.  The amount charged each time reflects the price of the item on the day the reorder is processed.  Therefore, the price may change from when the original subscription order was placed.

A valid credit card and registered online account is required for all subscriptions.

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